Who we are:
Evoke Neurological Rehabilitation Ltd
Unit 9, Calmsden Workspace, Calmsden, Gloucester, GL7 5GF
Email: contact@evokeneurorehab.com
Phone: 07946517268
Personal data we collect:
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Name, date of birth, address, phone number, email
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GP/consultant/referrer details
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Emergency contact details
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Medical history
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Diagnosis, medication, symptoms, falls history, pain, mobility, fatigue, risk information
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Assessment findings and treatment notes
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Outcome measures, goals and rehabilitation plans
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Payment/invoice details
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Emails, contact-form submissions and phone messages
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Photos/videos, only where consent has been obtained
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Website data such as IP address, cookie data or analytics data, if used
Why you collect it:
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To respond to enquiries
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To assess and treat clients safely
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To create clinical records
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To communicate with GPs, consultants, insurers, case managers or family members where appropriate
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To manage appointments, invoices and payments
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To meet professional, insurance and legal obligations
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To improve services
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To send marketing/newsletters only where legally allowed
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To use photos/videos/testimonials only with separate consent
Who we share data with
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GPs, consultants, neurologists, nurses or other healthcare professionals
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Case managers
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Insurers such as Bupa, if relevant
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Solicitors or medico-legal parties, only where authorised or legally required
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Family members/carers, with consent or where clinically/safeguarding appropriate
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Software providers: practice management system, email provider, cloud storage, payment system, website hosting, accounting software
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HMRC/accountants for financial records
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Safeguarding authorities where required
Client rights
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Access their data
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Rectify inaccurate data
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Request erasure, where applicable
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Restrict processing
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Object to processing
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Data portability, where applicable
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Withdraw consent where consent is the lawful basis
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Complain to the ICO